Who we are
NI-Connect is managed by Key Assets (Australia) a non-government, not for profit children’s services agency, that is committed to creating a child safe organisation.
The team at NI-Connect includes social workers, an administration officer and a psychologist who between them have extensive experience in working with children and their families.
To view our Purpose and Pledges, please visit the Key Assets website at www.keyassets.com.au
What we do
The Child and Family Wellbeing Team can help with:
- Information, advice and activities about parenting, life skills, health and wellbeing
- Information, support and guidance in responding to developmental milestones for children and young people
- Fun and cultural activities for children and young people connecting children, young people and families to other services they may need
- Counselling for children and young people experiencing anxiety or facing other challenges
- Specialist support for children and young people at risk of harm and their families
- Crisis accommodation arrangements for victims of domestic and family violence
If you would like to find out more about what we do please call us on 23380 or after hours on 51115 or email email@example.com
Working with Norfolk Island’s families in today’s world
I am the Director of NSW & NI commencing in this role in Key Assets from March 2020. I hold a Masters of Social Work and moved to Australia in 2009 having worked in Blackpool, North West of England. I also bring 16 years of experience in child protection, out of home care, youth mental health and adoption.
I come to Key Assets from South Eastern Sydney Local Health District, having been the Service Manager for headspace Bondi Junction; a hugely successful service supporting over 1200 young people alone in 2019. My commitment to young people and families is demonstrated in the success of the previous work done at The Benevolent Society (child protection & OOHC) and headspace Bondi Junction. Implementation, change management and leading innovative services would be my key strengths as well as maintaining great outcomes for young people, families and staff who I have worked with.
I am very fortunate in my role to be able to work closely with the NI community, ensuring that we can work in collaboration in delivering a quality service that will provide lasting outcomes for families, and children and young people.
P: Sydney - (02) 8336 5700
I am the Child and Family Wellbeing Operations Manager based on NI. I began working for NI-Connect in December 2020 and I have a Bachelor of Arts (majors in psychology and anthropology), Graduate Certificate of Management, and a Master of Business Administration.
I am an experienced senior leader having worked for almost 30 years across a variety of roles in child protection and family support as well as broader social services. The majority of my career has been working for state and commonwealth public sector agencies across urban, regional and remote settings in the United Kingdom, Queensland, and the Northern Territory.
I am committed to social justice principles and have a strong record of delivering better outcomes for children and families through inclusive processes and collaborative partnerships.
P: Norfolk Island – (0011) 6723 23380
I started working with Key Assets as the QASI Manager for NI-Connect in December 2018. My role involves working closely with the NI-Connect team in reviewing and updating policies and procedures to ensure that they support staff practice as well as continue to meet any legislative and regulatory requirements. I am also responsible for developing new policies for services such as Crisis Accommodation and Holiday Well Being Program.
I have a BA in Social Sciences, Diploma’s in Social Welfare and Management, and training and assessment qualifications. I have worked in the community services sector for over 20 years mainly in child and family services and have extensive experience working with multicultural and diverse communities to promote access and equity and developing a range of community development and capacity building initiatives to support their needs. I also worked with the National Child Care Accreditation Council.
I am passionate about social justice issues, promoting access and equity, and working with communities to ensure quality service provision and continuous improvement strategies and developing innovative models of service delivery.
When I’m not working I enjoy going to dinners, dancing, afternoon walks and getting involved in community initiatives that I’m passionate about.
I have worked in family services for the past twenty-three years on the NSW Central and Mid North Coasts. The supports I offered during this time included Family Referral Services, Crisis Counselling, Family and Domestic Violence and Sexual Assault Helplines, Homeless and Women’s Services and 12 years as a Family Support Caseworker.
I began my role as a Caseworker at NI-Connect in 2020 when I moved to NI for the position with my husband, Stave. Both Steve and I have many years of experience as foster carers and are passionate about improving and maintaining the wellbeing of children and young people.
As part of my role at NI-Connect, I embrace and encourage families to reach their full capacity by supporting them in reducing social boundaries, engage in meaningful discussions, and forming strong relationships built on trust and respect. I also work closely with the Child and Family Wellbeing team on relevant health promotion activities as outlined in the Norfolk Island Community Health Promotion Plan 2019-21. With support from the NI-Connect Unit and the community, I also run the Holiday Wellbeing Program every school holidays.
When I am not at work, you might see me exploring the Island, swimming at Emily bay, going on bush walks, reading and learning about the interesting history of the Island.
I am the Key Assets Project Officer for NI-Connect based in Sydney and I have a Bachelor of Commerce (majors in Management Consultancy and Marketing), and a Masters of Social Work.
While studying, I originally I worked in Key Assets (QLD) as a youth worker, supporting children experiencing complex behavioural needs and children with disabilities. During this time I also completed a 3 month full time placement in the Key Assets (QLD) office as a Student Social Worker, supporting Intensive Foster Care Placements.
After completing my degree I transferred to the KA Sydney team as a Social Worker in 2016 where I supported the stability of complex needs foster placements. In September 2019 I was successful in applying for the NI-Connect Project Officer role. My day-to-day job tasks are varied and no day is the same. I spend a lot of my time providing background support to our amazing staff who are based on the Island through developing marketing services, assisting with specific projects and working with the team in policy development and implementation.
I am lucky to be able to work with and learn from a community like NI, which is so unique, resilient, and strong. I often travel to and from the Island, which I now coin as one of my favourite places to visit and learn about the Island’s native flora and fauna – including the Island’s wonderful sea-life.
My name is Shirleen, but everyone knows me as “Shirl”. I am currently studying and I have long term local experience in working in teams through a variety of roles related to administration and customer services. In addition, I have extensive experience in child care and most recently I have also gained experience in disability support work and volunteer family support work.
I commenced my role as a Family Support Worker with NI-Connect in December 2020 and I am a Norfolk Islander with extensive networks on the island. I have a great desire to contribute to the local community through my role at NI-Connect by providing my local experience, knowledge and skills to ensure that we can facilitate better access for children and families to support services without fear or stigma.
When I am not working, I value the time I spend with my family and sons (and of course my puppies!)
Ann and her husband visited the Norfolk Island for one week in 2017. The Island left such a lasting impression on them that she and her husband sold up everything in Adelaide and relocated permanently here in July 2019.
Ann has worked in Commonwealth , State and Local Governments and private sectors for over 20 years in various roles including Administration, Audit and taxation. Ann began working for NI-Connect in September 2020 as an Administration Officer, and she has fast become a valued member of our team.
In her spare time Ann likes to go for drives and walks and sit quietly, taking in the wonderful scenery all over the island.
Using the centre
This is your Centre and we welcome community groups to use the space during the day and also after hours. There are private meeting rooms as well as a large community space. Rooms can be booked free of charge.
Holiday And Wellbeing Program September
Another school holidays have finished, and with them, another Holiday Wellbeing Program. This September, we’ve kept the kids busy with a whole range of fun activities, none of which would have been possible without the support of the community and local businesses.
This holidays the program was held at the Parish Centre, so we’d like to offer a special thanks to the team at the Parish Centre, especially David Rogers and David Fell. The space was enjoyed immensely by the kids and allowed our activities to run smoothly. Trips around the island were provided by the lovely team at Pinetree Tours, and special mention to the poetry-reciting-extraordinaire, Hayley.
The trampoline and obstacle course returned, much to the delight of the kids while the weather held out. Fort-making, hill-sliding, and water-sliding were just a few of the other activities the kids enjoyed while the sun was out. A couple of excursions off-campus took the kids (and leaders) all around the island, by land and sea. Liz McCoy led everyone on a ghost-tour at the cemetery, giving the kids a glimpse into life of early islanders, followed up with a full day of sports with Masi and a BBQ carefully cooked by Mick. Week two saw a trip on the glass-bottom boat with Ebony, Donna, and Cain, giving the kids the chance to sneak a peek at some of the sea-life that call our beautiful waters home.
Rainy weather gave the kids a chance for some more artistic endeavours, including flax flower weaving with Ngaire, drumming with Paapahaiya, and karaoke with Ellie. The Norfolk Island Museum team joined the kids for some activities, including an art competition. A trip to the Grassy Road Theatre gave the kids a chance to slow down and enjoy a movie, a few of them even singing along with the yetis (big thanks to Monica and Ian Anderson for this rainy afternoon entertainment).
The kids got to learn more about life on Norfolk Island with a visit from the NI Fire Station team, as well as a poetry-tour at Wonderland (by Day). Shirl worked hard to piece together an incredible island orientation, pitting two busses of kids against each other in a race against time. And the kids weren’t left with empty stomachs, with Smoothie Bike (with thanks to the Health and Wellbeing team) and cupcake decorating.
An awesome way to spend eight days, the kids seemed to enjoy themselves, finding opportunities to be creative and active in equal measure. The program wouldn’t have been the hit it was without the generosity of individuals, families, and local businesses. To everyone who came along to run a program, to help with transport or practicalities of running the program, the whole team at NI-Connect, and the tiny humans we serve, thank you immensely.
Australian Border Force and Biosecurity
George Parsons and his crew
Health and Wellbeing Team
Hot Cross Bakery
Monica and Ian Anderson
NI Fire Station
Norfolk Island Museum
Paapahaiya Drumming Group
To our leaders, we are so grateful for the attention and energy you gave the kids over the two weeks of the program.
Acknowledgement: NI-Connect’s child and family wellbeing services are funded by the Department of Infrastructure, Transport, Regional Development and Communications
NI-Connect are already in the process of planning the January 2022 Holiday Wellbeing Program. Would you like to work for the program? Do you have any unique skills or knowledge that you would like to pass on to the next generation through workshops or activities? If so, then we would love to hear from you!
Finally, a special thanks to all participating families for entrusting your children to our care and for your input, suggestions and feedback. The program wouldn’t have been as successful without the abundance of community participation and positive community spirit which is such a wonderful part of life on Norfolk Island.
NI-Connect are already in the process of planning the September 2021 Holiday Wellbeing Program. Can you spare some time to assist in the running of this community program? Do you have any unique skills or knowledge that you would like to pass on to the next generation through workshops or activities? If so, then we would love to hear from you!
NI-Connect on Taylors Road at the Bounty Centre. Or please call or email us directly on: Call 23380 or ChildWelfareOfficer@keyassets.org.au
This service is available for families with children up to the age of 18, who are living on Norfolk Island. Young people over the age of 18 seeking advice and support are also encouraged to access our service for free and confidential advice and support.
This service is free of any charges.
Families can access the service via Booked appointments and drop-in 8:30am-5:00pm Monday to Friday, self-referral, or through informal word of mouth referral from a friend, family member, school, GP, police or other community service.
NI-Connect and the Child and Family Wellbeing Team are located on Taylors Road at the Bounty Centre. We are staffed Monday to Friday and encourage parents and families to drop in for a coffee, or to chat with the staff. Booked appointments and drop-in is available.
If you would like to make an appointment or would like more information about the services the Norfolk Island Child and Family Wellbeing Team provide, please call us on 23380 or after hours on 51115 or email firstname.lastname@example.org
At times, the Child and Family Wellbeing Team will establish key partnerships with other services, including co-location in shared premises. One key partnership includes a dedicated space for Letl Salan Toy Library, to increase community access to toys and equipment for families with small children.
You can also access confidential off-Island support and advice by calling:
1800RESPECT (phone 1800 737 732 or visit www.1800respect.org.au) – a free and confidential national sexual assault and domestic family violence counselling service
Kids Helpline (phone 1800 55 1800 or visit www.kidshelpline.com.au) – a free and confidential 24/7 phone and online counselling service for children and young people aged 5 to 25, as well as their parents or carers.
NI-Connect and the Child and Family Wellbeing Team are located on Taylors Road at the Bounty Centre. We are staffed 8:30am – 5pm Monday to Friday and encourage parents and families to drop in for a coffee, or to chat with the staff. Booked appointments and drop-in is available.
Call us on 23380 or after hours on 51115
Free Call 0222
If calling from outside Norfolk Island
please add the prefix 00116723
At NI-Connect we welcome your feedback so that we can ensure that we are meeting the needs of the local community. To provide your feedback, please see the “NI-Connect Feedback Form” within the Downloads section. Alternatively, please drop by the NI-Connect office to request a copy of our printed version
If you would like to make an appointment
or would like more information about the
services please contact the office.
Call us on 23380 or after hours on 51115
Free Call 0222
If calling from outside Norfolk Island
please add the prefix 00116723
To book a room for your next activity, either;
Drop in and chat to the Unit Manager, or
Call us on 23380 or
after hours on 51115 to discuss your needs.
If you have any concerns for the safety and well-being of a child or young person please contact
Norfolk Island Police
Child Welfare Officer
23380 (landline) or 51115 (mobile).
Norfolk Island Regional Council