Working in partnership with children,
families and community

Who we are

NI-Connect is managed by Key Assets (Australia) a non-government, not for profit children’s services agency, that is committed to creating a child safe organisation.

The team at NI-Connect includes social workers, an administration officer and a psychologist who between them have extensive experience in working with children and their families.

To view our Purpose and Pledges, please visit the Key Assets website at

The name of the service, NI-Connect, was chosen by children of NI Central School (NICS).
Ask us a question
Norfolk Island painting blue and yellow

What we do

The Child and Family Wellbeing Team can help with:

  • Information, advice and activities about parenting, life skills, health and wellbeing
  • Information, support and guidance in responding to developmental milestones for children and young people
  • Fun and cultural activities for children and young people connecting children, young people and families to other services they may need
  • Counselling for children and young people experiencing anxiety or facing other challenges
  • Specialist support for children and young people at risk of harm and their families
  • Crisis accommodation arrangements for victims of domestic and family violence

If you would like to find out more about what we do please call us on 23380 or after hours on 51115 or email

Working with Norfolk Island’s families in today’s world

Our Team

James Isles

James Isles

State Director NI & NSW

I am the Director of NSW & NI commencing in this role in Key Assets from March 2020. I hold a Masters of Social Work and moved to Australia in 2009 having worked in Blackpool, North West of England. I also bring 16 years of experience in child protection, out of home care, youth mental health and adoption.
I come to Key Assets from South Eastern Sydney Local Health District, having been the Service Manager for headspace Bondi Junction; a hugely successful service supporting over 1200 young people alone in 2019. My commitment to young people and families is demonstrated in the success of the previous work done at The Benevolent Society (child protection & OOHC) and headspace Bondi Junction. Implementation, change management and leading innovative services would be my key strengths as well as maintaining great outcomes for young people, families and staff who I have worked with.

I am very fortunate in my role to be able to work closely with the NI community, ensuring that we can work in collaboration in delivering a quality service that will provide lasting outcomes for families, and children and young people.

P: Sydney - (02) 8336 5700

Stephanie Fielder

Operations Manager

I am the Child and Family Wellbeing Operations Manager based on NI. I began working for NI-Connect in December 2020 and I have a Bachelor of Arts (majors in psychology and anthropology), Graduate Certificate of Management, and a Master of Business Administration.
I am an experienced senior leader having worked for almost 30 years across a variety of roles in child protection and family support as well as broader social services. The majority of my career has been working for state and commonwealth public sector agencies across urban, regional and remote settings in the United Kingdom, Queensland, and the Northern Territory.

I am committed to social justice principles and have a strong record of delivering better outcomes for children and families through inclusive processes and collaborative partnerships.

P: Norfolk Island – (0011) 6723 23380

Vida Tebyani

QASI Manager

I started working with Key Assets as the QASI Manager for NI-Connect in December 2018. My role involves working closely with the NI-Connect team in reviewing and updating policies and procedures to ensure that they support staff practice as well as continue to meet any legislative and regulatory requirements. I am also responsible for developing new policies for services such as Crisis Accommodation and Holiday Well Being Program.

I have a BA in Social Sciences, Diploma’s in Social Welfare and Management, and training and assessment qualifications. I have worked in the community services sector for over 20 years mainly in child and family services and have extensive experience working with multicultural and diverse communities to promote access and equity and developing a range of community development and capacity building initiatives to support their needs. I also worked with the National Child Care Accreditation Council.

I am passionate about social justice issues, promoting access and equity, and working with communities to ensure quality service provision and continuous improvement strategies and developing innovative models of service delivery.
When I’m not working I enjoy going to dinners, dancing, afternoon walks and getting involved in community initiatives that I’m passionate about.

Wendy Gane

Wendy Gane

Child Wellbeing Caseworker

I have worked in family services for the past twenty-three years on the NSW Central and Mid North Coasts. The supports I offered during this time included Family Referral Services, Crisis Counselling, Family and Domestic Violence and Sexual Assault Helplines, Homeless and Women’s Services and 12 years as a Family Support Caseworker.

I began my role as a Caseworker at NI-Connect in 2020 when I moved to NI for the position with my husband, Stave. Both Steve and I have many years of experience as foster carers and are passionate about improving and maintaining the wellbeing of children and young people.

As part of my role at NI-Connect, I embrace and encourage families to reach their full capacity by supporting them in reducing social boundaries, engage in meaningful discussions, and forming strong relationships built on trust and respect. I also work closely with the Child and Family Wellbeing team on relevant health promotion activities as outlined in the Norfolk Island Community Health Promotion Plan 2019-21. With support from the NI-Connect Unit and the community, I also run the Holiday Wellbeing Program every school holidays.

When I am not at work, you might see me exploring the Island, swimming at Emily bay, going on bush walks, reading and learning about the interesting history of the Island.

Victoria Fenton

Victoria Fenton

Project & Operations Support Officer

I am the Key Assets Project Officer for NI-Connect based in Sydney and I have a Bachelor of Commerce (majors in Management Consultancy and Marketing), and a Masters of Social Work.
While studying, I originally I worked in Key Assets (QLD) as a youth worker, supporting children experiencing complex behavioural needs and children with disabilities. During this time I also completed a 3 month full time placement in the Key Assets (QLD) office as a Student Social Worker, supporting Intensive Foster Care Placements.
After completing my degree I transferred to the KA Sydney team as a Social Worker in 2016 where I supported the stability of complex needs foster placements. In September 2019 I was successful in applying for the NI-Connect Project Officer role. My day-to-day job tasks are varied and no day is the same. I spend a lot of my time providing background support to our amazing staff who are based on the Island through developing marketing services, assisting with specific projects and working with the team in policy development and implementation.
I am lucky to be able to work with and learn from a community like NI, which is so unique, resilient, and strong. I often travel to and from the Island, which I now coin as one of my favourite places to visit and learn about the Island’s native flora and fauna – including the Island’s wonderful sea-life.

Shirl McLeod

Family Support Worker

My name is Shirleen, but everyone knows me as “Shirl”. I am currently studying and I have long term local experience in working in teams through a variety of roles related to administration and customer services. In addition, I have extensive experience in child care and most recently I have also gained experience in disability support work and volunteer family support work.

I commenced my role as a Family Support Worker with NI-Connect in December 2020 and I am a Norfolk Islander with extensive networks on the island. I have a great desire to contribute to the local community through my role at NI-Connect by providing my local experience, knowledge and skills to ensure that we can facilitate better access for children and families to support services without fear or stigma.

When I am not working, I value the time I spend with my family and sons (and of course my puppies!)

Ann Pataki

Administration Officer

Ann and her husband visited the Norfolk Island for one week in 2017. The Island left such a lasting impression on them that she and her husband sold up everything in Adelaide and relocated permanently here in July 2019.

Ann has worked in Commonwealth , State and Local Governments and private sectors for over 20 years in various roles including Administration, Audit and taxation. Ann began working for NI-Connect in September 2020 as an Administration Officer, and she has fast become a valued member of our team.

In her spare time Ann likes to go for drives and walks and sit quietly, taking in the wonderful scenery all over the island.

Using the centre

This is your Centre and we welcome community groups to use the space during the day and also after hours. There are private meeting rooms as well as a large community space. Rooms can be booked free of charge.

What’s On

NI Connect Holiday Wellbeing Program

| Informative Events, Social Events | No Comments
Name: Holiday Wellbeing Program Date: Every school holidays Description: The NI-Connect Holiday Program aims to…

Letl Salan Toy Library

| Informative Events, Social Events | No Comments
Name: Letl Salan Toy Library Date: Various Dates from July - December 2021 Description: NI-Connect…
NI Sensory Room

Sensory Room

| Informative Events, Social Events | No Comments
Name: Sensory Room Date: Ongoing Description:  The Sensory Room is made up of various items…

Holiday And Wellbeing Program April

NI-Connect ran another successful Holiday Wellbeing Program (HWP) between 06 – 15 April 2021. The community involvement continues to grow with each program, with the latest program reaching upwards of 40 community volunteers, local organisations, and NI-Connect staff members who made sure the 74 children who had registered for the HWP had a blast during their school holidays.

In April, NI-connect were lucky to secure the Parish Centre for the second time around, which is located at the grounds of the beautiful St Barnabas Chapel. The participants would take turns on the rope swing at the large fig tree and make the most of the amazing HWP set-up which included a round of mini-golf, ropes course, tug-o-war, and gymnastics on the trampoline (with supervision from Trey) and the large mat provided by the Norfolk Island Central School. Others preferred more relaxing activities by chilling in the sensory tents or exploring their creative side through arts and crafts which was available all day, every day.

Most mornings kicked-off with Tai-Chi with Dale, followed by a range of different organised activities, such as: cooking with Lorenzo, “jail-break” and sports coaching by Brandon, Ada, Tamara, Trey and Alyssa, Art with Phoenix and Ashleigh, old-fashioned games with Valeria, Smoothie Bike from Karen Innes-Walker, Tie-Dying with James and Marli, Bindi’s cooking, skipping and netball with Erin, Karaoke with Ellie, as well as Desire & Toni’s waterslide (special thanks to James for slashing the slope for the waterslide and Tian for helping to make lots of bubbles), followed by movies and hot popcorn. It wasn’t all games throughout the program, the children and young people also enjoyed the educational sessions which included topics around disability and diversity by Shardae, as well as a friendly visit Linda and Jodie from the local Norfolk Island Police Force. Excitingly, the HWP also had a surprise visit from a couple of celebrities one afternoon – Shane Withington (best known as John Palmer from ‘Home and Away’) and Anne Tenney (best known as Molly from ‘A Country Practice’ and Sal Kerrigan from ‘The Castle’).

Throughout the program, workers received a lot of feedback from the community relating to how the program has helped them as parents and caregivers to continue to work and enabled the children to stay in routine during the school holidays. Many of the workers involved in the running of the program were young community members, who were able to gain experience and build their skills in working with children and program coordination. Overall, the program continues to be a popular initiative amongst the Norfolk Island community, with a special thanks to those below for helping to ensure all the children had a great time:

Alyssa Anderson
James Partridge
Darren Christian
Ellie Gillum
Lorenzo Cyster
Bindi Bathgate
Claudine Nicholson
Ada Nebaur
Tamara Buffet
Brandon Borg

Valeria Dorrego
Phoenix Kenny
Desire & Toni Boudan
Tian Randall
Julia Kendall
Maria Massey
Erin Christian
Karen Christison
Rev David Fell
Shardae Wallis

Janet Ware
Steve & Wendy Gane
James & Mali Garden
Karen Innes-Walker
Shirl & Ian McLeod
Sally Thomson & NICS
Ashleigh Christian
Debbie Anderson
Trey Mills
Seraphina Close-Brown

Prinke Eco Store
St Barnabas & Parish Centre
Roz Tierney and P&C Committee
Tania Anderson & Radio Station
NI Police Linda Apps & Jodie Douglas
Seraphina Close-Brown

Finally, a special thanks to all participating families for entrusting your children to our care and for your input, suggestions and feedback. The program wouldn’t have been as successful without the abundance of community participation and positive community spirit which is such a wonderful part of life on Norfolk Island.

NI-Connect are already in the process of planning the June-July 2021 Holiday Wellbeing Program. Can you spare some time to assist in the running of this community program? Do you have any unique skills or knowledge that you would like to pass on to the next generation through workshops or activities? If so, then we would love to hear from you!

NI-Connect on Taylors Road at the Bounty Centre. Or please call or email us directly on: Call 23380 or


Who is eligible?

This service is available for families with children up to the age of 18, who are living on Norfolk Island. Young people over the age of 18 seeking advice and support are also encouraged to access our service for free and confidential advice and support.

What are the fees?

This service is free of any charges.

How do I access the service?

Families can access the service via Booked appointments and drop-in 8:30am-5:00pm Monday to Friday, self-referral, or through informal word of mouth referral from a friend, family member, school, GP, police or other community service.

Where are you located?

NI-Connect and the Child and Family Wellbeing Team are located on Taylors Road at the Bounty Centre. We are staffed Monday to Friday and encourage parents and families to drop in for a coffee, or to chat with the staff. Booked appointments and drop-in is available.

Future referrals

If you would like to make an appointment or would like more information about the services the Norfolk Island Child and Family Wellbeing Team provide, please call us on 23380 or after hours on 51115 or email

Key partnerships

At times, the Child and Family Wellbeing Team will establish key partnerships with other services, including co-location in shared premises. One key partnership includes a dedicated space for Letl Salan Toy Library, to increase community access to toys and equipment for families with small children.

Other free and confidential services

You can also access confidential off-Island support and advice by calling:

1800RESPECT (phone 1800 737 732 or visit – a free and confidential national sexual assault and domestic family violence counselling service

Kids Helpline (phone 1800 55 1800 or visit – a free and confidential 24/7 phone and online counselling service for children and young people aged 5 to 25, as well as their parents or carers.

Contact Us

NI-Connect and the Child and Family Wellbeing Team are located on Taylors Road at the Bounty Centre. We are staffed 8:30am – 5pm Monday to Friday and encourage parents and families to drop in for a coffee, or to chat with the staff. Booked appointments and drop-in is available.

Call us on 23380 or after hours on 51115
Free Call 0222
If calling from outside Norfolk Island
please add the prefix 00116723


At NI-Connect we welcome your feedback so that we can ensure that we are meeting the needs of the local community. To provide your feedback, please see the “NI-Connect Feedback Form” within the Downloads section. Alternatively, please drop by the NI-Connect office to request a copy of our printed version

Email Us


If you would like to make an appointment
or would like more information about the
services please contact the office.

Call us on 23380 or after hours on 51115
Free Call 0222
If calling from outside Norfolk Island
please add the prefix 00116723

Email Us


To book a room for your next activity, either;

Drop in and chat to the Unit Manager, or
Call us on 23380 or
after hours on 51115 to discuss your needs.


If you have any concerns for the safety and well-being of a child or young person please contact

Norfolk Island Police
Phone: 22222

Child Welfare Officer
23380 (landline) or 51115 (mobile).

Norfolk Island Regional Council

Statement of Respect

We undertake to act with honesty and integrity, to conduct ourselves in a way that engenders trust and confidence in the decisions we make, and the actions we take on behalf of the Norfolk Island community. We acknowledge the Norfolk Island people, the traditional custodians of this Island.