Working in partnership with children,
families and community

Who we are

NI-Connect is managed by Key Assets (Australia) a non-government, not for profit children’s services agency, that is committed to creating a child safe organisation.

The team at NI-Connect includes social workers, an administration officer and a psychologist who between them have extensive experience in working with children and their families.

To view our Purpose and Pledges, please visit the Key Assets website at

The name of the service, NI-Connect, was chosen by children of NI Central School (NICS).
Ask us a question

What we do

The Child and Family Wellbeing Team can help with:

  • Information, advice and activities about parenting, life skills, health and wellbeing
  • Information, support and guidance in responding to developmental milestones for children and young people
  • Fun and cultural activities for children and young people connecting children, young people and families to other services they may need
  • Counselling for children and young people experiencing anxiety or facing other challenges
  • Specialist support for children and young people at risk of harm and their families
  • Crisis accommodation arrangements for victims of domestic and family violence

If you would like to find out more about what we do please call us on 23380 or after hours on 51115 or email

Working with Norfolk Island’s families in today’s world

Our Team

James Isles

James Isles

State Director NI & NSW

I am the Director of NSW & NI commencing in this role in Key Assets from March 2020. I hold a Masters of Social Work and moved to Australia in 2009 having worked in Blackpool, North West of England. I also bring 16 years of experience in child protection, out of home care, youth mental health and adoption.
I come to Key Assets from South Eastern Sydney Local Health District, having been the Service Manager for headspace Bondi Junction; a hugely successful service supporting over 1200 young people alone in 2019. My commitment to young people and families is demonstrated in the success of the previous work done at The Benevolent Society (child protection & OOHC) and headspace Bondi Junction. Implementation, change management and leading innovative services would be my key strengths as well as maintaining great outcomes for young people, families and staff who I have worked with.

I am very fortunate in my role to be able to work closely with the NI community, ensuring that we can work in collaboration in delivering a quality service that will provide lasting outcomes for families, and children and young people.

P: Sydney - (02) 8336 5700

Stephanie Fielder

Operations Manager

I am the Child and Family Wellbeing Operations Manager based on NI. I began working for NI-Connect in December 2020 and I have a Bachelor of Arts (majors in psychology and anthropology), Graduate Certificate of Management, and a Master of Business Administration.
I am an experienced senior leader having worked for almost 30 years across a variety of roles in child protection and family support as well as broader social services. The majority of my career has been working for state and commonwealth public sector agencies across urban, regional and remote settings in the United Kingdom, Queensland, and the Northern Territory.

I am committed to social justice principles and have a strong record of delivering better outcomes for children and families through inclusive processes and collaborative partnerships.

P: Norfolk Island – (0011) 6723 23380

Vida Tebyani

QASI Manager

I started working with Key Assets as the QASI Manager for NI-Connect in December 2018. My role involves working closely with the NI-Connect team in reviewing and updating policies and procedures to ensure that they support staff practice as well as continue to meet any legislative and regulatory requirements. I am also responsible for developing new policies for services such as Crisis Accommodation and Holiday Well Being Program.

I have a BA in Social Sciences, Diploma’s in Social Welfare and Management, and training and assessment qualifications. I have worked in the community services sector for over 20 years mainly in child and family services and have extensive experience working with multicultural and diverse communities to promote access and equity and developing a range of community development and capacity building initiatives to support their needs. I also worked with the National Child Care Accreditation Council.

I am passionate about social justice issues, promoting access and equity, and working with communities to ensure quality service provision and continuous improvement strategies and developing innovative models of service delivery.
When I’m not working I enjoy going to dinners, dancing, afternoon walks and getting involved in community initiatives that I’m passionate about.

Kate Miller

Team Leader

I've joined the NI-Connect team, as the Team Leader. I have a Bachelor of Social Work (UQ) and am working on completing a Masters in International Law and International Relations. For the past eleven years I've worked in a variety of social work roles, including statutory child protection work in the South-West region of Queensland and covering the whole spectrum of families journeys with child protection systems.

I started my social work career in Nepal, working on a range of projects including sexual and reproductive health education with high school students, art therapy groups with children of prisoners, and program evaluation on a microfinance project in Pokhara. I've completed three assignments with the Australian Volunteers Program (formerly known as Australian Volunteers for International Development) in Mongolia, Vietnam, and Federated States of Micronesia. In these roles, I was responsible for supporting local departments and organisations working in the areas of child protection, support of victims of gender-based violence and human trafficking, and support of victims of violent crimes.

When I'm not working or studying, I'm spending time with my adorable French Bulldog, Ocean, meeting up virtually with my online community, Yoni Circle, and playing fun aunty to a gaggle of nieces and nephews in Australia and Vanuatu.

Victoria Fenton

Victoria Fenton

Project & Operations Support Officer

I am the Key Assets Project Officer for NI-Connect based in Sydney and I have a Bachelor of Commerce (majors in Management Consultancy and Marketing), and a Masters of Social Work.
While studying, I originally I worked in Key Assets (QLD) as a youth worker, supporting children experiencing complex behavioural needs and children with disabilities. During this time I also completed a 3 month full time placement in the Key Assets (QLD) office as a Student Social Worker, supporting Intensive Foster Care Placements.
After completing my degree I transferred to the KA Sydney team as a Social Worker in 2016 where I supported the stability of complex needs foster placements. In September 2019 I was successful in applying for the NI-Connect Project Officer role. My day-to-day job tasks are varied and no day is the same. I spend a lot of my time providing background support to our amazing staff who are based on the Island through developing marketing services, assisting with specific projects and working with the team in policy development and implementation.
I am lucky to be able to work with and learn from a community like NI, which is so unique, resilient, and strong. I often travel to and from the Island, which I now coin as one of my favourite places to visit and learn about the Island’s native flora and fauna – including the Island’s wonderful sea-life.

Shirl McLeod

Family Support Worker

My name is Shirleen, but everyone knows me as “Shirl”. I am currently studying and I have long term local experience in working in teams through a variety of roles related to administration and customer services. In addition, I have extensive experience in child care and most recently I have also gained experience in disability support work and volunteer family support work.

I commenced my role as a Family Support Worker with NI-Connect in December 2020 and I am a Norfolk Islander with extensive networks on the island. I have a great desire to contribute to the local community through my role at NI-Connect by providing my local experience, knowledge and skills to ensure that we can facilitate better access for children and families to support services without fear or stigma.

When I am not working, I value the time I spend with my family and sons (and of course my puppies!)

Ann Pataki

Administration Officer

Ann and her husband visited the Norfolk Island for one week in 2017. The Island left such a lasting impression on them that she and her husband sold up everything in Adelaide and relocated permanently here in July 2019.

Ann has worked in Commonwealth , State and Local Governments and private sectors for over 20 years in various roles including Administration, Audit and taxation. Ann began working for NI-Connect in September 2020 as an Administration Officer, and she has fast become a valued member of our team.

In her spare time Ann likes to go for drives and walks and sit quietly, taking in the wonderful scenery all over the island.

Rebecca Carleton

Rebecca Carleton

Child Wellbeing Caseworker

Rebecca joined the NI-Connect team in April 2022 as our Child Wellbeing Caseworker. Rebecca has a Bachelor of Social Work from University of NSW (completed in 2008). She has worked in a variety of Social Work roles across Sydney including out-of-home care recruitment, assessment and case management, post adoption tracing and family reunification, international parental child abduction support, child welfare,kinship care and university liaison for Social Work students.

Rebecca's family moved to Norfolk Island in January 2022 and are loving getting to know the Island and the wonderful community. When she is not working, she is enjoying spending time with her family and getting outdoors relaxing at the beach, going for bush walks and catching up with friends.

Clayton Doyle

Child Youth and Engagement Officer

I am Clay and I recently joined the NI-Connect team as a Child Youth and Engagement Officer. This role involves him supporting children, young people, and families across the programs that NI-Connect deliver. Some of this work may include working with young people and families, or working on larger projects geared towards the whole community. I am currently studying and have completed a Certificate IV in Education Support. I joined the NI-Connect team after many years working in Education, supporting students with complex and challenging behaviour needs, students with disabilities and mental health challenges, disengaged youth, and co-ordination and implementation of various programs. I relocated to Norfolk Island at the start of 2022 with my family, moving from Far North Queensland and taking an initial role at Norfolk Island Central School.

I am passionate about helping young people and adults and advocating for them to become resilient and strong human beings. I consider my work very rewarding and I am committed to building a rapport with young people and engaging respectfully with their families. I am especially motivated by the rewards that come from supporting, nurturing, and helping young people to shape their future, reach their goals, and develop the skills to make positive and healthy changes in their lives. I am really looking forward to becoming an active part of the Norfolk Island community by working with children and young people, and their families.

Using the centre

This is your Centre and we welcome community groups to use the space during the day and also after hours. There are private meeting rooms as well as a large community space. Rooms can be booked free of charge.

What’s On

NI-Connect Holiday Wellbeing Program

| Informative Events, Social Events | No Comments
Name: Holiday Wellbeing Program Date: Every school holidays Description: The NI-Connect Holiday Program aims to…

Letl Salan Toy Library

| Informative Events, Social Events | No Comments
Name: Letl Salan Toy Library Date: Various Dates from July - December 2021 Description: NI-Connect…
NI Sensory Room

Sensory Room

| Informative Events, Social Events | No Comments
Name: Sensory Room Date: Ongoing Description:  The Sensory Room is made up of various items…

Holiday And Wellbeing Program September 2022

This time around, the program was run from the Parish Centre where the children could enjoy the incredible outdoor space.

A big thank you to Leanne Webb who taught the younger children about basic gymnastics and the correct way to use their core, protect their necks and head whilst doing mat work. Thanks to the School who provided the mats for the children to use.

All the children formed teams and engaged in an epic water battle with nobody safe from being super soaked. The colour run was a big hit which, like the water battle no one could escape from, leaving children and staff with interesting colour designs in their hair and clothes.

The children also seemed to enjoy the various other activities on offer including making “Sand Volcanoes”, canvas drawing, a Horse and buggy ride, Origami, running an obstacle course and taking part in a treasure hunt. The older children followed an orienteering course to find the treasure hidden at the Maze. We watched the skies and crossed our fingers for the day at Kingston where luckily the rain and wind didn’t visit us and we were able to explore the museums, play sports and make elaborate sandcastles. The winners of the sandcastle competition were Doris the Turtle, A caveman story and the Cold Tub team! The more energetic of the group climbed Flagstaff and walked to Lone Pine.

A new trampoline and the two new cubby houses also provided hours of entertainment. The children also went all out in painting Malcolm’s van in multi coloured designs (with kind permission of Malcolm)

On the culinary side of things, the treats on offer were ice-cream making, and pizza making at the Bounty Bar & Grill. Throughout the program we had many art activities including painting on canvas and painting on wooden cut-outs (lookout for these around the island!)

As usual, a huge thank you to Pinetree Tours who transported the groups on various outings. We are so grateful for their continued support and flexibility. The program finished with the always popular waterslide.

A massive thank you to the incredibly generous individuals, families, and businesses who helped make the Holiday Wellbeing Program such a success…

Bear and Janet Graham
Health and Wellbeing Team
Island Trucking
Kath King and team
Norfolk Island Museum
Pinetree Tours (Helen & Ange)

Leanne Webb
Rachel Evans and Jesse Schiller
Church of England and David Rogers
Bounty Bar & Grill (Jo)
Grant Summerscales (Gotty)

PJ Wilson and Norfolk Island Tea
Lee Irvine
Norfolk Island Central School (especially Ernie and Ngaire)
Land & Sea

To our casuals, young leaders, and volunteers, we are so grateful for how much effort you put into making sure all of the kids have fun.

Alyssa Anderson
Debbie Anderson
Daniel Anderson
River Andrew
Dylan Bruce
Vinnie Buffett
Femke Cornelissen
Malcolm Dowling
Mick Drinan
T’Sharn Evans

Stephen Fearnside
Brigette Graham
Rebel Greenwood
Julie Harb
Leni Harb
Emma Kalangis
Stefan Kalangis
Tahlia Marshman
Cash Mills

Jordan Murray
Annie Nayato
Amy Quintal
Tanya Randall
Tayanita Robertson
Tyla Schmitz
Lauren Tierney
Errol Unkles
Flynn Watson
Jasmine Watson

NI-Connect are already in the process of planning the next Holiday Wellbeing Program (dates to be advised) . Would you like to work for the program? Do you have any unique skills or knowledge that you would like to pass on to the next generation through workshops or activities? If so, then we would love to hear from you!

NI-Connect on Taylors Road at the Bounty Centre. Or please call or email us directly on: Call 23380 or

Acknowledgement: NI-Connect’s child and family wellbeing services are funded by the Department of Infrastructure, Transport, Regional Development, Communications, and the Arts


Who is eligible?

This service is available for families with children up to the age of 18, who are living on Norfolk Island. Young people over the age of 18 seeking advice and support are also encouraged to access our service for free and confidential advice and support.

What are the fees?

This service is free of any charges.

How do I access the service?

Families can access the service via Booked appointments and drop-in 8:30am-5:00pm Monday to Friday, self-referral, or through informal word of mouth referral from a friend, family member, school, GP, police or other community service.

Where are you located?

NI-Connect and the Child and Family Wellbeing Team are located on Taylors Road at the Bounty Centre. We are staffed Monday to Friday and encourage parents and families to drop in for a coffee, or to chat with the staff. Booked appointments and drop-in is available.

Future referrals

If you would like to make an appointment or would like more information about the services the Norfolk Island Child and Family Wellbeing Team provide, please call us on 23380 or after hours on 51115 or email

Key partnerships

At times, the Child and Family Wellbeing Team will establish key partnerships with other services, including co-location in shared premises. One key partnership includes a dedicated space for Letl Salan Toy Library, to increase community access to toys and equipment for families with small children.

Other free and confidential services

You can also access confidential off-Island support and advice by calling:

1800RESPECT (phone 1800 737 732 or visit – a free and confidential national sexual assault and domestic family violence counselling service

Kids Helpline (phone 1800 55 1800 or visit – a free and confidential 24/7 phone and online counselling service for children and young people aged 5 to 25, as well as their parents or carers.

Contact Us

NI-Connect and the Child and Family Wellbeing Team are located on Taylors Road at the Bounty Centre. We are staffed 8:30am – 5pm Monday to Friday and encourage parents and families to drop in for a coffee, or to chat with the staff. Booked appointments and drop-in is available.

Call us on 23380 or after hours on 51115
Free Call 0222
If calling from outside Norfolk Island
please add the prefix 00116723


At NI-Connect we welcome your feedback so that we can ensure that we are meeting the needs of the local community. To provide your feedback, please see the “NI-Connect Feedback Form” within the Downloads section. Alternatively, please drop by the NI-Connect office to request a copy of our printed version

Email Us


If you would like to make an appointment
or would like more information about the
services please contact the office.

Call us on 23380 or after hours on 51115
Free Call 0222
If calling from outside Norfolk Island
please add the prefix 00116723

Email Us


To book a room for your next activity, either;

Drop in and chat to the Unit Manager, or
Call us on 23380 or
after hours on 51115 to discuss your needs.


If you have any concerns for the safety and well-being of a child or young person please contact

Norfolk Island Police
Phone: 22222

Child Welfare Officer
23380 (landline) or 51115 (mobile).

Norfolk Island Regional Council

Statement of Respect

We undertake to act with honesty and integrity, to conduct ourselves in a way that engenders trust and confidence in the decisions we make, and the actions we take on behalf of the Norfolk Island community. We acknowledge the Norfolk Island people, the traditional custodians of this Island.